* He is usually accurate, keeps records and expects the same from the agent
* He would remember earlier calls he has made to your organization.
* Expects to be told the how, where and when of the solutions to be provided to him.
* Needs detailed information and time to analyze the situation
* Takes a lot of time to take a decision.
How to handle an analytical customer
* Get your facts right – this customer will not be happy with incomplete or vague details. Research the solution you are about to offer. If you give incorrect information, you will annoy the customer.
* Be logical – think before you speak. Make sure the resolution is logical, clear and simple. Verify that the customer has understood what you have told him.
* Document for future use – after successful resolution (or otherwise) document it properly for future use.
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