* Usually friendly
* Conversation may move from something relevant to something non-relevant like weather, sports etc.
* Takes up a lot of time talking.
How to manage a talkative customer
* Ask close ended questions – the answers to these questions will be short and will keep the customer from elaborating on an issue.
* Space control – allow minimum space between statements so that the customer doesn’t get an opportunity to talk. If the customer digresses, the agent might interrupt politely and get the customer back to business.
* Provide minimal response – don’t encourage unnecessary conversation. Keep your responses to such conversation to a minimum and encourage business talk.
Subscribe to:
Post Comments (Atom)
2 comments:
Ive heard people say that the older you get, the less you understand. In your youth you have that confidence, sort of blind confidence which allows you to take chances and do things you might not do when youre older because you know better. See the link below for more info.
#heard
www.matreyastudios.com
Nice article. I had a great time reading your post. Please keep it up.
Say
www.imarksweb.org
Post a Comment